Answers to the questions that come up most. If yours isn't here, just email me directly — I answer support myself.
Go to the sign-in page and click "Forgot password?" under the password field. You'll get a reset link by email, valid for 1 hour.
Create an account using the same email you used at checkout on the cTrader Store. Your purchase history isn't automatically linked yet — email support with your Store order confirmation and I'll get it connected to your account.
Not self-serve yet — email support and I'll update it manually.
All paid products are sold and billed through the cTrader Store, not directly by H Capital. Refunds follow the Store's own policy — typically a 14-day window from purchase.
No — trials run through the cTrader Store's own trial system, activated with your cTrader account, not a credit card.
Usually a licensing sync delay. Email support with your Store order number and I'll check it directly.
Open cTrader → Automate (for bots) or Indicators (for indicators) → find it under "My Products" if bought via Store, or drag in the file if downloaded directly → attach to your chart and configure the inputs.
Yes, for anything designed for it — cTrader's free cloud execution runs supported tools 24/5 without your machine needing to stay on. Each product page notes whether cloud execution is supported.
Any broker that runs the cTrader platform. If you don't have one yet, check the broker link in the footer.
Settings, realistic expectations, and tool-specific details live on each product's own page.
No ticket system, no bot — I read and answer support myself.
support@hcapitalassetmanagement.com